Fair rules for prepaid credits.

Consumers in the EU and UK may request a full refund of unused credits within 14 days of purchase. Credits already spent on generated services are excluded, since the digital content has been delivered.

After the withdrawal period, unused credits can be refunded at our discretion, less any payment processing cost. Credits never expire, so keeping them is usually the better option.

If a service fails for a technical reason on our side, the credits are returned to your balance automatically. Dissatisfaction with a creative direction is not a technical failure — regenerate with a refined brief instead.

Refunds are returned to the originating bank account only. We may ask for the IBAN and account holder name to match the incoming payment.

Requests are reviewed within 5 business days. Approved bank transfer refunds are sent within 10 business days and may take a further 2–5 days to appear.

Duplicate transfers are refunded in full. Orders that are never paid simply expire and no charge is made.

Refunds are calculated on the amount actually paid after the promo discount. A used promo code is not reissued.

Accounts suspended for breaching the Acceptable Use Policy are not eligible for refunds of consumed credits.

Email [email protected] from your account address with the order date, credit amount and reason.